What happens on an emergency callout?

We prioritise safety first — isolating gas or fuel if necessary, making the property safe, then diagnosing the fault with flue‑gas analysis and fault tools. Where possible we carry parts for a same‑day repair; otherwise we provide a clear repair plan and timescale.

Are your engineers qualified?

All work is carried out by Gas Safe and OFTEC registered engineers. We’re also an Ideal Max accredited installer and hold manufacturer accreditations for common brands, which helps with warranty‑compliant repairs.

Will a repair affect my boiler warranty?

We use OEM components and manufacturer‑approved methods to protect existing warranties. If a third‑party repair could affect cover we’ll explain the implications before any work begins.

How quickly can you attend in Poole?

Response times vary with demand, but our local vans and 24/7 rota allow us to reach most Poole properties quickly. Call 01202 028 037 and we’ll advise intended arrival and likely repair outcome.

Services

Boiler Repair

If your boiler has broken down or isn't performing as it should, we're here to help. Our fast and reliable repair service gets your heating and hot water back up and running as quickly as possible.

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About This Service

Professional Boiler Repair Across Poole

Using industry‑grade flue‑gas analysers, manufacturer diagnostic tools and OEM parts from Ideal, Baxi and other major brands, our team provides precision Boiler Repair across Poole. Our Gas Safe and OFTEC registered engineers diagnose faults quickly with mobile vans stocked for many same‑day fixes. For complex faults we offer clear repair options, safety testing and full paperwork on completion.

Our Process

How It Works

Rapid diagnosis

A Gas Safe/OFTEC engineer attends with flue‑gas analyser and manufacturer diagnostic kit to identify the fault quickly and safely.

Clear options & parts

We explain repair options, required OEM parts and timings — using Ideal, Baxi or approved components to protect warranties.

Repair, test & certify

Work is completed to Gas Safe/OFTEC standards, followed by combustion testing, a safety check and paperwork on completion.

Benefits

Why Choose us for Boiler Repair?

Manufacturer‑grade diagnostics

We use flue‑gas analysers, manufacturer fault tools and OEM components so repairs are precise and compliant with warranties.

Local, reliable engineers

Family‑run team with 18+ years' experience in Poole — Gas Safe and OFTEC registered, checked on Checkatrade for peace of mind.

24/7 emergency response

Mobile vans and 24/7 callouts minimise cold homes and disruption — aim for a prompt arrival and an efficient fix where possible.

What we repair
The team fix domestic gas, oil, LPG and electric boilers — common issues include failed circulation pumps, blocked condensate drains, faulty PCB modules, blown diverter valves and worn heat exchangers. We carry manufacturer parts for Ideal and Baxi where possible to keep your boiler running reliably and to preserve any existing warranties.

How to get help
For emergency breakdowns call our office on 01202 028 037 or email info@woodandwilliams.co.uk. Joe, Scott and the engineers run mobile diagnostic vans stocked for common repairs so we often get heating and hot water back on the same day. All repairs are finished with safety tests and paperwork; if a replacement is needed we’ll explain durable options and warranty details.

FAQ

Frequently Asked Questions

Yes. Our engineers are experienced on domestic gas, oil, LPG and electric boilers and carry manufacturer diagnostic tools for brands including Ideal and Baxi. If a specialist part is needed we’ll order it promptly and keep you informed of timescales.

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